Terms of Purchase
Legal
Welcome to the Hommard Online Shop, where you will find a choice of Hommard products specially selected for those of our clients who seek a luxurious Lifestyle feel and quality for shopping online. Hommard only offers products for sale that meet our quality standards and have undergone our strict quality control. Although much effort has gone into producing high quality images of our product selection, we cannot guarantee that your monitor will correctly replicate the colours.
Use of the Hommard website is subject to the ‘Legal Terms and Conditions’ Additionally, Online Shopping with Hommard is subject to the following ‘Terms of Purchase’ which contain important information about ordering products, payment and delivery. Hommard reserves the right to modify these Terms of Purchase ("Terms") from time to time.
In these Terms, references made to "We" and "Us" mean Hommard, and "You" means you, one of Hommard Online Shop customers.
Placing your order
Acces and Use of Hommard’s Online Webshop
Acceptance
Payment, Safety and Secur
Delivery and Insurance
Cancellations and Returns
Gifts
Privacy Policy
Applicable Law
1. PLACING YOUR ORDER
1.1 To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with Dutch law.
1.2 In order to make purchases through the Site, you will need to create an online account the first time you use the Hommard Online Shop and you will be requested to provide information about yourself as indicated so that we may process your Order. You represent and warrant that the information provided by you is both valid and correct.
1.3 Once you have chosen a product, click on the image to access the product page where information on sizing, colour options and availability will be provided. All product prices shown in the Hommard Online Shop are in Euro € and are inclusive of VAT but do not include delivery costs, outside the Netherlands, which will separately appear in the order confirmation. All prices and offers remain valid as advertised from time to time.
1.4 If you are happy with your choice, click on the "Add to Shopping Cart" button.
1.5 You can monitor the products you have chosen by clicking on the "Shopping Basket" button at any time. You can also remove an item by clicking on the "Remove" button next to the chosen product.
1.6 When you are ready, proceed to "Checkout" and follow instructions. Please ensure that you provide information as requested.
1.7 Once you have confirmed your order, we will issue you with a Hommard Order reference number, which will appear in your order confirmation. Please ensure that you save this number for reference.
1.8 On placing an order with Hommard, You are making an offer to Us to purchase the products selected in accordance with these Terms. Please note that we may not always be able to accept your offer (see Acceptance). All orders are subject to availability and acceptance.
2. ACCESS AND USE OF HOMMARD Online Shop
2.1 Hommard’s Online Shop is only available to Online Shoppers who meet our terms of eligibility, who have been issued with a valid payment card by a reputable bank, and who have agreed and authorise Hommard to process a charge or charges on their payment card in the amount of the total purchase price for the products they choose to purchase (see PAYMENT).
2.2 Please note, that, by making an offer to purchase merchandise, You expressly authorise Us and our online service partner, Ogone BV, to perform the appropriate credit checks. Furthermore, where Hommard feels necessary, to transmit or to obtain additional information to efficiently process Your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
3. ACCEPTANCE
3.1 Once you have made your choice and you have filled in all personal details, such as address details, details of where the order has to be delivered, you will be asked to select your Mode of payment. After this has all been filled in and cleared with Ogone, our Payment Service Provider, you will be able to print an order overview. If all is correct, please press the bottom link: I Would Like to Pay Now. You will need to confirm the Terms and Conditions. The Payment Confirmation from Ogone will appear in your screen and your Order has been placed.
3.2 Your order will be acknowledged by an Order Confirmation message which allows you to make a final review of your order, including your payment reference giving details as registered by our system. This message is NOT an acceptance of your order.
3.3 Hommard will also send you an Order Confirmation email containing information as set out above and a second email informing you when your order is dispatched.
3.4 Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and Hommard will take place when we dispatch the goods to you. The sale contract is therefore concluded in Zeist, The Netherlands and the language of the contract is English at that time.
3.5 We reserve the right not to accept your order. Such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorisation for your payment or that you do not meet the terms of eligibility set-out above.
3.6 Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, We will not be liable to You or any third party by reason of our withdrawing any merchandise from Hommard’s Online Shop, whether or not such products have been sold.
4. PAYMENT SAFETY & SECURITY
4.1 We accept major payment cards, namely MasterCard, Visa, American Express and Ideal. Payment will be debited and cleared from your account upon receipt of your order by Hommard. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
4.2 If the issuer of your payment card refuses to authorise payment to Hommard, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
4.3 Hommard, together with its partners, takes all reasonable care to make its Online Shop as secure as they can. All payment card transactions on this site are processed using a secure online payment gateway provided by our partner Ogone Payment Services BV, that encrypts Your card details in a secure host environment. We do not hold your payment card details on the Hommard server.
4.4 To avoid fraudulent transactions on the Hommard’s online shop, Hommard has set up some rules with Ogone Payment Services BV to ensure that your credit cards information is correct. So, should your order not match these rules, your order may be put under review. Your order will be processed with 24 hours. This can therefore delay your delivery.
4.5 To help ensure that your shopping experience is safe, simple and secure, Hommard uses industry-standard Secure Socket Layer (SSL) technology, provided by GeoTrust to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and our website cannot be read in the unlikely event of someone intercepting it. Both credit and debit card transactions are secured in this way.
We will only accept orders using Secure Socket Layer (SSL) technology - this means you cannot inadvertently reveal personal information by using an unsecure connection.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey browser bar at the bottom of your screen. You can click on this to find out information about the SSL digital certificate registration.
This will appear on any page where you are entering personal information (such as your credit card details) - no other page will transmit information about you.
4.6 Hommard are consistently reviewing their site security, to which, We conduct a quarterly independent audit, provided by Ogone BV, of our site vulnerabilities to external attack, to ensure we have the most recent protection and security in place for your added confidence.
4.7 However, although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Hommard’s Online Shop.
5. DELIVERY AND INSURANCE
5.1 Please note that, at this time, Hommard is able to deliver World Wide, however, for deliveries outside the European Union, the exact courier charges will be reconfirmed to you upon receipt of your order.
5.2 Products will be delivered to the delivery address as shown in Your Order Confirmation.
5.3 Our chosen couriers for Delivery are UPS and GLS and we strive to ensure that all orders are received within two (2) working days within the Netherlands. (except for pre-orders) However, if your order is being processed or if you live outside the Netherlands, your order may take some extra time to reach you, we strive to deliver this within one week after receipt of your order.
5.4 Hommard insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to You.
5.5 TRACKING: UPS: www.ups.com
provides a tracking service and You can check the current status of your shipment by viewing Track Your Order. Simply type in your unique UPS tracking number emailed to You to track the status of your shipment.
5.6 Hommard will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the Hommard web site, your payment card details are not held on the Hommard Web site.
6. CANCELLATIONS AND RETURNS
6.1 Your satisfaction is our number one priority. If you wish to modify, exchange or cancel your order please contact our Customer Service at email service@hommard.com or call +31-30-6992044 for a Cancellation number stating your wish to cancel, modify or return your order.
6.2 Sometimes it will not be possible to stop an order from being dispatched, because we endeavour to process orders on the same day. If your order has already been fully processed and dispatched, please follow the returns policy.
6.3 If you wish to cancel your order, you are entitled to do so within fourteen (14) days of delivery and obtain a full refund of the purchase price of the delivered products.
6.4 Returns, exchanges and late cancellations. If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation. The cancellation period commences as of the date you receive our email acknowledging receipt of your order and ends on the fourteenth day following receipt of the merchandise by you or, in the case of gifts, the person who received them.
6.5 In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging with original boxes and other protective materials as well as all the original labelling attached.
6.6 PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser’s cost. Hommard is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative when you contact us for a Cancellation number.
6.7 Cancellations are subject to the payment of the transportation charges. We require that all goods be returned within fourteen (14) days of the date of your notice of cancellation.
6.8 Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case. We offer a free returns process using international couriers UPS in the event that a) the product is not what was ordered or b) the product is flawed. In all other cases product returns and cancellations are subject to the payment of the transportation charges by you and we require that they be returned within fourteen (14) days of the date of delivery.
6.9 In the event that you should choose an alternative courier, we do not accept any form of liability for the loss or damage of returned goods.
Our address for all returns is:
HOMMARD
Laan van Beek & Royen 6
3701AH Zeist
The Netherlands
6.10 In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information you can contact one of our customer service representatives on call +31-30-6992044 who will be happy to talk you through the procedure or send an email to service@hommard.com.
6.11 Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s payment card including VAT but excluding shipping charges and recovery costs. We do not offer Hommard shop credits.
7. GIFTS
7.1 If the goods ordered from Hommard were a gift and the recipient wishes, for example, to exchange an item for a different size, she/he may return the Gift at any time during the seven (7) working days from the day after she/he receives the goods. Her/his right to return goods is subject to compliance with our Returns policy.
7.2 The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs.
8. PRIVACY POLICY
8.1 Hommard is committed to protecting the privacy of its online Clients in providing a secure Online Shop for electronic commerce transactions.
8.2 When ordering products from Hommard’s Online Shop, You will be asked to provide personal information including your name, delivery address, telephone number, product selections as well as payment card details. All the Personal Information provided by you will be used to process your orders and is collected with your knowledge and express authorisation upon opening an Online Shop account. Consequently, some of this information will be shared with our partners, and in particular Ogone BV, UPS and GLS.
8.3 Information provided at the time of making an order will be used to process the order including payment and delivery. If you have activated the Hommard News Letter, you will also receive information on our products and promotions we feel may be of interest to you.
8.4 Your Personal information may also be used for marketing research relating to Hommard. It will not be used for any unsolicited communication to users unless so authorised by them. Hommard will use its best endeavours to ensure that such data is kept secure at all times. Unless required to do so by law, Hommard will not otherwise share, sell or distribute any of the Personal information you provide to us without your consent in writing and upon request, Hommard will remove users’ personal information from its database thereby cancelling their online account.
8.5 Upon request by sending an e-mail to: service@hommard.com or a letter by registered post to: Hommard, Laan van Beek & Royen 6, 3701AH, Zeist, The Netherlands, You may access, rectify, cancel and/or request that any erroneous information concerning your Personal Data be corrected in particular in the event that your personal details change.
8.6 Hommard, from time to time, may collect information about your usage of our website related with Hommard preferences. We will use and analyse the collected information to administer, support, improve and develop our business to provide you with the best service and this information may be shared with our partner suppliers for analytical purposes only.
8.7 We use cookies to help keep track of your current shopping session and shopping basket content. If you do not accept cookies, you will not be able to use the Online Shop.
Any request concerning personal data and/or cancellation of registration to any services provided through the Website should either be e-mailed to service@hommard.com or sent to:
HOMMARD
Laan van Beek & Royen 6
3701AH Zeist
The Netherlands
The host server for this Website is located in the the Netherlands and differences are subject to the Dutch courts of data protection laws.
We trust our privacy policy demonstrates our commitment to protecting your privacy.
9. APPLICABLE LAW
These Terms shall be governed by and construed in accordance with the laws of the Netherlands and any disputes will be submitted the jurisdiction of the Dutch courts.
Hommard reserves the right to make changes to these Terms, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices.
Your continued use of our site will signify your acceptance of these changes.
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